Season 6 - Episode 8: From Setbacks to Strengths: How Jess Chan Built Entrepreneurial Resilience For Longplay

On the show today, we’ve got Jess Chan, founder and CEO of Longplay. She’s an expert in retention marketing who’s built an eight-figure business, and she’s here to share some seriously useful lessons for entrepreneurs. Oh and she also feels us one of the wildest HR stories ever. It’s Startup Different!

• Jess transitioned from actuarial science to entrepreneurship after a period of personal struggle.

• She emphasizes the importance of emotional discipline in entrepreneurship.

• Retention marketing is crucial for maximizing customer lifetime value.

• Jess's journey includes significant growth and challenges in her business.

• The decision to leave a stable job was driven by a desire for personal growth.

• Building a strong team culture is essential for business success.

• Jess faced a major HR challenge with a fraudulent employee.

• Learning from mistakes is a key part of the entrepreneurial journey.

• The first million in revenue is often the hardest to achieve.

• Long-term thinking is vital for sustainable business growth.